Butlins Case study
implement 
 
helping you improve your business results 

 
Butlins Case Study 

Butlins Holiday Resorts

The Challenges 

Staff Rostering processes nor optimising Staff resources. 
 
Weak Work to time relationship across functions. 
 
Over reliance on Subcontractors and Poor Staff Mobility across functions. 
 
Labour planning not linked to budgeting process. 
 
Weak Active Supervision and unstructured staff control Processes. 
 
Large variability in Staff spans of control. 
Butlins Bognor Regis
 
 
Butlins Bognor Regis - Red coats

The Solutions 

Redefinition of labour cost targets based on observed and best demonstrated performance. 
 
Development and implementation of new Staff Rostering Tools and Processes better aligned to retail footfall. 
 
Design of new KPIs and incorporation into management control processes. 
 
Improved flexibility and mobility of staff within and across functions. 
 
Implementation of new processes in Site Maintenance Function. 
 
Reduced reliability on subcontractors within Housekeeping 
 
 
 

The Benefits 

 
 
 
 
Annualised Reduction in Staffing Costs in excess of £1m. 
 
 
 
 
 
 
Children playing at Butlins
 
 
Butlins Bognor Regis - Testimonial

Testimonial 

 
Site Director says ….. 
 
“The implement project has enabled us to reach challenging budget targets without the need to compromise our customer service ethos ” 
 
 
Implement delivers measurable & sustainable results, remaining true to the clients and not the consultancy's needs and gaining recommendations from our clients and consultants. 
 
Implement is a fast-growing consultancy. We measure our success by how many return engagements are offered by our customers and so far, every client we've worked with has invited us back. 
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